Human perception is built from experiences. Experience as a general concept comprises knowledge of or skill of some thing or some event gained through involvement in or exposure to that thing or event. The word “experience” may refer to mentally unprocessed immediately perceived events.One may also differentiate between physical, mental, emotional, spiritual and virtual experiences.
For all matter the experience is directly connected to the emotional memory imprint we take a way from a lived situation and therefore of essence when pre-defined to achieve the goal of connecting a human to a specific situation, space, object or story.
When we design spaces, whether they are for residential or commercial purposes, we are setting the stage for the experiences that will happen to people, who will be using them. In the case of a theater the stage is exactly tailored to the story of the play with the goal to support or even enhance the story.
Retail, for example, is not much different. The more defined the story is, the more specific the space can be designed to enhance it. It is therefore essential to successful retail design to go beyond space and furniture planning, to a place, where the story, that will be told, is defined primarily.What good is a pretty store if the story is not told well and no emotions evoked?
The story, that defines the brand, is ultimately what will drive the experience the brand wants their consumers to have.
At omni//form we have developed this process over years.We story board,animate or write out the experience. It involves a deeper understanding of human behavior, trends and fads in various cultural context. We try to think like the people, who will use our designs and research their likings, preferences, habits and rituals. For that we constantly update our global consciousness of cultural and sociological developments and trends. It allows us to create a vision around the scenarios that we have to accommodate and gives us a leading principle to the design development.
I believe that good design starts with interest for its user. It emerges out of consideration to create experiences that leave a positive emotional memory. That is what will make everyone return for more.
who do YOU think could improve their retail experience? – leave us a note.regis pean + omni//form is a strategic architecture and design firm creating experience based design around the world